I’ve never used Airbnb myself, but I have several friends who’ve done so. I was therefore rather worried to read that there seems to be a widespread scam going on involving properties listed on Airbnb.
I had unknowingly stumbled into a nationwide web of deception that appeared to span eight cities and nearly 100 property listings—an undetected scam created by some person or organization that had figured out just how easy it is to exploit Airbnb’s poorly written rules in order to collect thousands of dollars through phony listings, fake reviews, and, when necessary, intimidation. Considering Airbnb’s lax enforcement of its own policies, who could blame the scammers for taking advantage of the new world of short-term rental platforms? They had every reason to believe they could do so with impunity.
. . .
Airbnb only refunded me $399 of my $1,221.20, and only did so after I badgered a number of case managers over the course of several days. The $399 didn’t even include the service fees Airbnb charged me for the pleasure of being thrown out on the street.
. . .
It seemed as if one person or group might have created numerous phony accounts to run a much larger Airbnb operation. If that proved true, it meant whoever ran the five accounts I’d located was controlling at least 94 properties in eight different cities. How many other people who had been scammed out of money like me?
. . .
No one at the company ever agreed to speak on the record about the specifics of what I uncovered. Nor would anyone answer any of my questions about Airbnb’s verification process. As far as what obligation it has to people who have fallen victim to a scam on Airbnb’s platform, the company only said in an email that it is “here 24/7 to support with rebooking assistance, full refunds and reimbursements” in cases of fraud or misrepresentation by hosts. Maybe Airbnb couldn’t get more detailed about its verification process because it doesn’t have much of one at all.
There’s more at the link.
I’m not in a position to comment from personal experience, but the investigative work done by the author of that article appears to be credible and convincing, on the face of it. If you use Airbnb, or are thinking of doing so, I urge you to read the article in full, and learn the warning signs that your rental may be part of such a scam. It might save you a lot of money.